Terms & Conditions
Welcome to TIG & Winara!
Please be informed that by visiting or shopping on our website, you agree to follow our terms and conditions. Kindly read them carefully.
If you do not agree with these terms, you may choose not to use our website.
We own the right to update our terms at any time. This is why we recommend you sign up for our Newsletter or check this page from time to time.
Our Promise to You
TIG & Winara promises to bring the best women’s eastern and traditional wear, like shalwar kameez, kurtas, and festive outfits. Our team works hard to make your shopping experience easy, safe, and enjoyable.
For any questions or help, you can contact our customer support team at winarabytig@gmail.com or call us at +92 332 3903223.
Payment Methods
You can pay for your order via:
Cash on Delivery (COD)
Online Bank Transfer
Choose whichever is more convenient for you.
Placing and Processing Orders
When you place an order, you will receive a confirmation email with your order details and tracking information so you can easily locate your shipment.
We may cancel your order if:
The information you gave is incomplete or incorrect
We do not get a response from you
The same order is placed twice without confirmation from you
For online payments, if we do not receive your payment proof within 3 days
If your order is cancelled, we will inform you by email.
Order Handling Time
For ready-made items: 2 to 3 working days
For custom or made-to-order outfits: Around 7 working days
We check each outfit carefully before packing to make sure it arrives in perfect condition.
Color and Fabric
We try to show the real colors of our outfits on our website. But colors may appear slightly different on your screen due to lighting or device settings.
Shipping
We ship all orders from Pakistan.
Shipping Charges: 500 PKR
Delivery Time: 4 to 8 days (after dispatch)
Important note: Make sure you give your correct name, address, contact number, and email so your order reaches you without any delay.
Cancelling an Order
You can cancel your order before it's processed. To do so, contact our team at winarabytig@gmail.com. Once your order has been processed and is on its way to your doorstep, it cannot be cancelled.